Embedded Files
Call us at (804) 358-4904
If you think your child is suffering a true emergency and are not sure what to do,
If you think your child is suffering a true emergency and are not sure what to do,
the safest option is always to call 9-1-1 immediately.
the safest option is always to call 9-1-1 immediately.
Not sure what to do?
Not sure what to do?
If you are not sure whether your child’s medical situation can wait to be addressed during office hours, a doctor is always on call for after-hours emergency questions. Emergency questions do NOT include calls for making appointments or getting prescription refills. But if you think the doctor will need to contact your pharmacy, please have the pharmacy phone number ready when you page the doctor. These calls are billed through your insurance.
If you are not sure whether your child’s medical situation can wait to be addressed during office hours, a doctor is always on call for after-hours emergency questions. Emergency questions do NOT include calls for making appointments or getting prescription refills. But if you think the doctor will need to contact your pharmacy, please have the pharmacy phone number ready when you page the doctor. These calls are billed through your insurance.
Instructions for After Hours Concerns
Instructions for After Hours Concerns
Call our main office number (804) 358-4904 and follow the prompts to leave a message for the doctor on call. Please speak slowly and clearly including your child’s name, date of birth, a brief description of the problem, and the number we can reach you back at. Typically your phone call will be returned from our office number, but please make sure you are not blocking calls as we occasionally need to call from a private number.
Call our main office number (804) 358-4904 and follow the prompts to leave a message for the doctor on call. Please speak slowly and clearly including your child’s name, date of birth, a brief description of the problem, and the number we can reach you back at. Typically your phone call will be returned from our office number, but please make sure you are not blocking calls as we occasionally need to call from a private number.
If your call is not answered in 30 minutes, please call again and leave a second message. Please make sure to speak clearly when leaving a message.
If your call is not answered in 30 minutes, please call again and leave a second message. Please make sure to speak clearly when leaving a message.
Urgent Care
Urgent Care
For urgent matters that can’t wait until office hours, there are several local urgent care options in addition to the emergency department. Please confirm with your insurance company that urgent care is covered before visiting an urgent care facility.
For urgent matters that can’t wait until office hours, there are several local urgent care options in addition to the emergency department. Please confirm with your insurance company that urgent care is covered before visiting an urgent care facility.
KidMed - This is an after-hours urgent care specifically for children of all ages at locations in Midlothian, Glen Allen, and Mechanicsville. www.kidmedva.com
KidMed - This is an after-hours urgent care specifically for children of all ages at locations in Midlothian, Glen Allen, and Mechanicsville. www.kidmedva.com
Patient First This is an urgent care but is more adult oriented medical issues rather than kid specific. www.patientfirst.com
Patient First This is an urgent care but is more adult oriented medical issues rather than kid specific. www.patientfirst.com
Emergency Care
Emergency Care
If your child requires emergency care, we recommend going to the nearest emergency department. Pediatric emergency departments in the area include:
If your child requires emergency care, we recommend going to the nearest emergency department. Pediatric emergency departments in the area include:
Other Resources
Other Resources
Suicide and Crisis Lifeline 988
Suicide and Crisis Lifeline 988
Nurse Insurance Lines
Nurse Insurance Lines
If your child is sick after office hours and you need medical advice, you can also call the medical emergency line or nurse line available through your insurance company. The most common insurers are listed below with their on-call nursing hotline numbers.
If your child is sick after office hours and you need medical advice, you can also call the medical emergency line or nurse line available through your insurance company. The most common insurers are listed below with their on-call nursing hotline numbers.
- Aetna 800-556-1555
- Anthem 800-337-4770, option #1
- Anthem Healthkeepers 800-382-9625
- Cigna 800-244-6224
- Sentara Health 800-394-2237
- Tricare 800-874-22373 option#1
- United Health Care on ID card
- UMR 877-950-5083
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