AFTER-HOURS AND WEEKEND SICK CALLS
A doctor is always on call for after-hours emergency questions. Emergency questions do not include calls for prescription refills, but if you think the doctor will need to contact your pharmacy, please have the pharmacy phone number ready when you page the doctor. To page the doctor on-call, always call the office first at 358-4904.
Paging Instructions After Hours
Call the office to get the number for the answering service. The service will ask for your name, phone number, child’s name, child’s date of birth and reason for calling. Please make sure that your phone will accept calls from a blocked number. If your call is not answered in 30 minutes, please call the answering service and have the doctor paged again.
Nurse Lines
If your child is sick after office hours and you need medical advice, you can also call the medical emergency line or nurse line available through your insurance company. The most common insurers are listed below with their on-call nursing hotline numbers.
- Aetna 1-800-556-1555
- Anthem 1-800-337-4770, option #1
- Anthem Healthkeepers 1-800-382-9625
- Cigna 1-800-244-6224
- Great West Health Care Plan 1-800-663-8081
- Southern Health 1-800-279-1878
- United Health Care 1-877-365-7950
- Virginia Premier 1-800-256-1982
- Optima Health 1-800-394-2237